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“With an investment of over €1.5 million for the SNS 24 app and portal, these digital platforms offer greater convenience, security, reliability, and autonomy,” reads the statement released today by the entity.
Under the jurisdiction of the Ministry of Health’s Shared Services (SPMS, EPE) since 2017, SNS 24 “has undergone unprecedented evolution over the past eight years, moving from a telephone line to an omnichannel platform, which includes digital services and a network of approximately four hundred SNS 24 branches throughout the country,” the statement highlights.
According to the document, the digital version of the SNS 24 Portal and App has grown “thanks to new features and an increasingly diverse and useful portfolio of services for citizens.” The most recent example is the ability for users to schedule complementary diagnostic and therapeutic services (CDTM) at partner entities through the SNS 24 Portal.
The new App will allow access to digital dental checks, it adds.
The SNS 24 Portal has been “a pillar promoting literacy by facilitating individual management and quick access to health services and information,” while the SNS 24 App is the mobile application that provides access to digital health information and services, focusing on mobility, personal monitoring, and direct interaction with care. To date, it has already reached more than 12 million downloads, the statement highlights.
The new versions of the SNS 24 App and Portal “mark a significant technological evolution. They feature a more intuitive design, simplified navigation, and new features,” it states.
The investment in these two projects was supported by the Recovery and Resilience Plan (RRP).
The SNS 24 anniversary commemorative event, which will take place at the Pavilion de Portugal in Parque das Nações, Lisbon, will bring together citizens, professionals, journalists, leaders, and partner organizations to discuss the opportunities digital technology offers for promoting health literacy and patient rights.