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New Delhi: A day after many people experienced problems making transactions through the Unified Payments Interface (UPI), it is unclear what caused the “intermittent technical issues” that the National Payments Corporation of India (NPCI) suffered and which were responsible for the UPI outage.>
Many individuals and businesses reported experiencing failed UPI transactions on Saturday (April 12).>
The Downdetector website, which displayed the number of outage reports it received regarding the UPI every 15 minutes over a 24-hour period, said it logged more than 2,300 reports at 1:01 pm on Saturday.>
The NPCI said shortly afterwards that it was facing “intermittent technical issues” that led to “partial UPI transaction declines” and that it was “working to resolve the issue”.>
Later, on Saturday night, it said that UPI services stabilised in the “late afternoon”.>
“We regret the inconvenience caused and thank you for your patience,” the corporation said on X, although it did not reveal what the intermittent issues it faced were or what caused them.>
Saturday’s outage was preceded by two similar instances in the last three weeks.>
The NPCI on April 2 said there had been “some intermittent declines in UPI due to fluctuations in the success rates in some banks”, and on March 26 it reported facing “intermittent technical issues owing to which UPI had partial decline”.>
Launched in 2016, the UPI is a popular payment system developed by the RBI-regulated NPCI that facilitates the instant transfer of money between two bank accounts via phone numbers and QR codes.>
Today the interface processes over 13 billion real-time transactions a month and accounts for 36% of India’s consumer spending, Techcrunch cited an analysis by the Bernstein asset management firm as saying.>